General FAQs

My Account

We appreciate your interest in Selling/Rental/Auction on Machinery State. Yes, Every User can Sell/Rent/Acution item, equipment or machinery in the world.

Creating an account on MS is free of cost, there are followings steps.

  • Click Account on The Homepage or at the top right corner of any MS page.
  • Dropdown menu will appear, click on Create an account button.
  • Enter required given fields then accept MS terms and conditions and privacy policies.
  • Start shopping/selling.

To Login into your account, please make sure you enter the correct registered email address and password. Your password is case sensitive, so please check if your keyboard's Caps Lock light is on and also make sure there are no extra blank spaces in the password. Other solutions may include:

  • Change your browser
  • Try password Retrieval process
  • Contact our customer services team.

There are following reasons for your account to be unavailable.

  • Self-Deactivation from your Account.
  • Deactivated due to violation of MS terms and conditions.
  • Due to security reasons, we temporarily locked your account to protect your information. In such cases, check your email box. You may have missed important information regarding your account.

  • Click on login page.
  • Click on forgot password.
  • Enter your current Email ID.
  • Give the answers of security questions which you set at the registration time of your account.
  • A verification link will be sent to your current Email account. Once you receive the link, click on it.
  • Reset your Password.

Please click on contact us button and submit maximum information you remember about your account, our support personal will get in touch with you on your provided email address or phone number to get your account restored.

You can deactivate your account at any time through my account?

  • Login into my MS Account. And go to my profile at the top right corner of My account.
  • Click on Edit my profile.
  • Click on deactivate account at the top right corner.

Note: Once you have deactivated your account. You can no more access your MS account.

No, you cannot access your account after deactivation. You can create a new account with a new Email ID. Or contact MS support team for previous account recovery.


Avoiding Scam Or Fraud

Beware our Local clients (Seller/Buyers).Please read these some common sense precautions that you can take to protect yourself from scams & frauds, when buying and selling heavy item locally.

  • Deal locally, Face to face. Do not make any deal on the basis of assumption.
  • Do not pay anyone you have not met in person.
  • Do not provide your personal Bank Account info and PayPal info etc.
  • Do not pay in advance.
  • Refuse credit check until you clarify the presence of account balance.
  • Do not Rent item to a person you do not know about him/her. For renting your item you must collect his/her National ID copy.
  • Beware of offers involving free shipping.(Deal locals, you can meet in person).
  • Be especially careful while buying/selling high value items outside your place.
  • Confirm all legal documents concerning the item you wish to buy.
  • Inform a friend or family member while you're going to meet the other party.
  • Take your cell phone along if you have one.
  • Consider having a friend accompany you.

Note: If you are defrauded by someone you met in person, contact your local police. If you suspect that a machinery state post may be connected to a scam, please send us details at info@machinerystate.com


Posting/Selling

Follow the steps below to create a posting of your item.

  • Create a Free Account with machiney state and Login into your account.
  • Click on Post Ad button placed at Header above menu.

     OR

  • Go to dashboard, click on menu at lift side, click on selling and then click on post Ad.
  • Choose category, selling (For sale), Rental (For rent), parts (For parts sale) and Mechanics. Fill all necessary information, upload item photos and post item.
  • Your listing will be sent for approval and will be posted soon after receiving post payment confirmation.

Follow the steps below to edit/delete posting.

  • Login into your account.
  • Go to dashboard 
  • Click on menu at left side.
  • Click on selling then click on All post.
  • Here, you can manage (Edit/Delete) you’re posted item.

You can re-new your posting after ending of your posting period. Renewing a post will move that post to the top of the list. Follow the steps below to renew the posting.

  • Login into your account.
  • Go to dashboard.
  • Click on menu at left side.
  • Click on selling then click on All post.
  • Here, you can re-new your posting.

 

Follow the steps below to view your all postings.

  • Login into your account.
  • Go to dashboard.
  • Click on menu at the left side.
  • Click on selling then click on All post.
  • Here, you can view your posting.

 

Follow the steps below to share your post on social media or other networks.

  • Click on your posting and open it.
  • Click on share social media icon placed at right side below post views feature. Or near seller rating.

 

Follow the steps given below for Banner advertisement on Machinery State.

  • Login into your account
  • Go to “Advertise with us” from the footer.
  • Choose banner placement where you want to display your banner and time period.
  • Click on submit and Pay. After submission your banner, our customer service team will review your banner and publish it after receiving your payment confirmation.

 

Yes, Machinery State provides the facility to the seller, during posting item, for a direct sale to buyers. If buyer and seller (both) agree by mutual consent then Machinery State does not have any liability for such transactions, damages or any kind of loss.

 


Buying

You can buy item, equipment or machinery from sellers by direct dealing and involving Machinery State.

 

There are three methods are available for buying item, equipment or machinery from Machinery state.

  • Make an Offer: Buyer can make an offer then negotiate a sale.
  • Buy Now: Buyer can immediately purchase for a set price from seller.
  • Online Auction: Buyer can participate in an auction for buying item. The highest bidder will win item until auction time is closed.

 

Yes, you can buy direct from seller fo Machinery State. If seller mentioned in his listing otherwise, you can’t.  

 

You can check easily by clicking on required item. Here, you can see all payment details by clicking "PAYMENT TAB".

 



Mechanics/Hauliers

Mechanics are Technicians or skilled personal advertiser on machinery state platform who uses tools to build or repair item, equipment or machinery.

No, these are not. Machinery state only provide platform to advertise. They would work on your behalf. Find someone you trust and are comfortable working with for your purchase or Repair item.

 

To Find out mechanics on Machinery State is very easy.

  • Click on mechanics/hauliers button placed on top of the menu.
  • Here, you can search mechanics in your area or nearest area (if exist).

 

A person or company who advertises his/her Transport services on Machinery State platform.

 

No, these are not. Machinery state only provide platform to advertise. They would work on your behalf. Find someone you trust and are comfortable working with for your item’s hauling / transportation.

 

To find out hauliers on Machinery State is very easy.

  • Click on Mechanics/Hauliers button placed on top of the menu.
  • Here, you can search Haulier in your area or nearest area (if exist).

 


Stores

There are three types of online stores available

  • Stock selling store
  • Rental store
  • Parts store

Machinery State facilitates the customers to experience to create all types of listing (Stock selling, Rental, Parts, and Mechanics) in each store.

Note: Mechanics listing will not show in store. It will show in Mechanics section.

Follow the following steps to open MS online stores.

  • Create user account with MS.
  • Login to your MS account.
  • Click stores link, place at footer.
  • Find create Store button. Click on it.
  • Choose a store package, you want to buy and pay now.
  • Welcome to your online MS store.

There are following steps to setup your MS online store.

  • Login into your MS account.
  • Find Store setting, at left menu Bar.
  • Now, you can setup your MS online store.

  • Log in to your MS account.
  • Find store subscription page.
  • Go to MY subscription page of your account.
  • Select cancel/deactivate store subscription.

When you cancel/deactivate your Store, the current listing will not show on front site of users. After remaining package subscription, we terminate your Account. All of your Account Data may be deleted.

We collect Store Subscription fees in advance. Your store subscription fee and benefits will no longer apply when you cancel/deactivate your store. At that point, we'll start charging standard fees for any new or renewed listings.

We will pay all your sold item dues, after verification of your account and dues.

  • Login into your MS account.
  • Go to My store subscription page.
  • Click on upgrade my plan.
  • Choose a new package plan and pay now.
  • Congratulation, you changed your subscription level.

There are four MS online store subscription levels.

Package Name Subscription Days Subscription Fees
Free Package 20 Zeo
Copper Package 30 $50
Gold Package 90 $100
Diamond Package 180 $175

Nothing will happen to your listing by upgrading to new subscription plan. Your listing will be saved in your online store.

Subscribing your MS online store brings together all your listings in one location. MS online store subscription gives you number of free listings, along with low final value fees and additional tools to manage your MS online store.

  • Login to MS online store
  • Go to my subscription page.
  • Click on upgrade plan button.
  • Choose a package you want to buy and pay now.

Note: We strongly recommend that before upgrading your plan, try to use/finish maximum days of previous subscription package then upgrade a new subscription plan. If you upgrade to a new subscription plan during previous plan, your previous plan will end.


Checkout

When you find two payment methods available at checkout point at the same time then select the payment method you want to Pay through.    

  • Machinery State
  • Direct  to seller

Note: when you checkout payment by selecting direct to seller, confirm from seller payment method before checkout. Machinery state does not permit the seller to show his payment method due to security reasons.

 

 


Shipping/Transportation

You can request shipping/ transportation before checking out the item or equipment.

 

 There are two ways.

  • Buying item from Machinery state Plate Form:Click on required item then click on "Ask Shipping TAB" below images of item, click on shipping button and fill all required fields.
  • Buying item from outside the Machinery State Plat Form:Click on "Ask For Shipping" Button placed above footer at left side and Fill all requires fields.

 


Billing & Invoices

You can change your Billing address from your “User Account” at “Edit Profile”.

OR

During at check out item as well.

 

All invoice details are available in “User Account” section under “ORDER”. Here, you will find all invoice details and can download as .pdf.  

 

Please send your request by Email at info@machinerystate.com or contact our customer services team.

 


Auction

The auction is held online. You bid from your computer on item or equipment being sold all over the world.

Only Machinery State members/users (Prime Bidder and Silver Bidder) can bid in auction.

To become a member

Register yourself on Machinery State and become a member as a Prime Bidder or Silver Bidder. Now, you can bid in auction.

 

Yes, when you place an accidental bid, our system will generate a message "PLEASE CONFIRM YOUR BID” if you agree, Press YES button otherwise press No button.

 

Yes, Machinery state gives the right to its bidders before the live Auction. For the live auction bidder can increase proxy bid only.

Your Proxy Bid amount won’t be shown to other bidders, or to the seller, but you can see your own Proxy bid on the listing page, and increase it if you’d like.

 

It takes about 1-2 minutes per item, equipment or machinery to auction. The duration of live auction depends upon the number of items, equipment or machinery being offered in a particular auction.

 

No, the seller's minimum bid price is not disclosed during the auction.

 

Yes, you can place Bid/Proxy Bid on the item page during the preview period.

 

There are two steps before placing a bid:

  • Register yourself on Machinery state
  • Become a member as a Prime Bidder or Silver Bidder. 

Now, you can start Bidding.

 

You can submit your security deposit by clicking on any item and click on place bid button/bid increment button. A Pop up will open and choose as being prime bidder who submits security deposit.  

Note: After submitting advance security deposit, you can place a bid on any item.

You become Silver Bidder by clicking on any item and click on place bid button/bid increment button. A popup will open and choose as being silver bidder who buy number of items to place a bid on it. 

Note: After purchasing number of items, you can place a bid on any item.

You can check your remaining item for placing a bid by clicking on Auction ledger in user dashboard.    

 

Yes, you can add vehicles or equipment to your watch list for easy access to them later.

 

Yes, you may increase your maximum bid amount at any point during the auction, whether or not you are the lead bidder.

Yes, you have to bid in whole increment.

When you get outbid after placing a bid it means that another bidder placed a proxy bid.

 

No, all biddings are binding and final. Once a bid is submitted, and is accepted, the Prime Bidder is obligated to pay the amount of the bid(Plus all applicable fees).If he does not pay then Prime security deposit fee will be confiscated and will not be refunded.

 

The seller has 24 hours after the auction is ended. To Accept, Reject or Counter the bid offer. If your bid is accepted, you will be contractually bound to purchase the item for your bid price plus any applicable taxes, transaction fees and Machinery state service fee.

 

A buyer can counter the seller's offer on item, equipment or from my account .You have three options available “Increase Your Bid”, “Keep Your Bid”, “Accept Minimum Bid ”When you make a counter offer it cannot be retracted or canceled. The seller has until 6:00 pm PST the next business day to accept, reject or counter your offer. Once an offer is submitted, the buyer is obligated to pay the offer amount (plus all applicable fees)

 

Machinery state Prime members can bid on as many items, equipment or machinery as they wish. The Prime bidder needs to pay one time security deposit fee $400.

 

Machinery State collects a security deposit in advance from our Prime bidding members and give them number of free items to place a bid on.

Yes, the prime security deposit fee is 100% refundable when a prime bidder has no active bids and has no outstanding fees. If a “bid” has been placed or a buyer has purchased an item or equipment, the security deposit is held until the auction is over or the item or equipment is paid for. The refund will be issued in the original form of payment. 

 

No, you can’t use your prime security deposit to pay for item or equipment that you won at auction. 

Prime Bidder: who submits prime security deposit fee and get number of free item to place a bid on.

Silver Bidder: who Buy number of item (they wish) to place a bid on. 

You can request Prime security refund by email at info@machinerystate.com